Contact Us

If you have a general question or comment. Please contact us and we will respond within 24 hours. Thanks you.

           

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Contact

Here are some frequently asked questions and tips on our design process or just skip to the contact form below to get going. Thanks.

Our Process

As brand experts, our goal is to create compelling stories and identities for brands in order to reach their business goals. In Designing Brand Identity, Alina Wheeler defines branding as “ …a disciplined process used to build awareness and extend customer loyalty. It requires a mandate from the top and readiness to invest in the future. Branding is about seizing every opportunity to express why people should choose one brand over another. A desire to lead, outpace the competition, and give employees the best tools to reach customers…”

Are you ready to launch a successful brand? Click “Get Started” to take your next steps. If you’re not quite sure where to begin, visit our services page or book a complimentary appointment* for a one-on-one consultation. We look forward to making your brand stand out.

 
Our Steps:
1. Conduct Research
2. Clarify Strategy
3. Design Identity
4. Create Touchpoints
5. Manage Assets

Make a Referral

Send a qualified referral and receive 20% OFF your next design project. Limitations may apply. 

Book A Consultation

If this is your first time, you may schedule a complimentary 30-minute consultation with our director. 


Frequently Asked Questions

See our frequently asked questions by clients like yourself. Feel free to check here first before you contact us. We may have already answered your question.

How long will it take to complete a project?

Logo and comprehensive branding projects usually take anywhere from 6 - 12 weeks. However, they may take even longer since every project has different objectives and goals.

What is needed to start a project?

Prospective clients must complete the necessary questionnaire, sign and agree to the basic terms and conditions and pay the required deposit amount in order to begin their project.

Do you provide Pro Bono work and services?

Yes, every year we like to donate our services to a not-for-profit organization. If you would like to be considered for a Pro Bono project please email us at toya@toyadesignco.com. The organization that is chosen will be notified in early December.

What if I want to cancel a project?

We encourage clients to contact us immediately if they want to kill or cancel a project. Cancellation (“kill”) fees are due based on the amount of work completed. Fifty percent (50%) of the final fee is due within fifteen (15) days of notification that for any reason the job is canceled or postponed before the final stage. One hundred percent (100%) of the total fee is due despite cancellation or postponement of the job if the art has been completed. Upon cancellation or kill all rights to the art revert to Toya Design Co. (The Swurve LLC) and all original art must be returned, including sketches, composites, or other preliminary materials.

How many revisions are given per project?

Clients are usually provided up to three (3) complimentary revisions or edits per project. If additional revisions are needed that exceed the initial agreed upon scope of the project, then the client will be billed at an hourly rate ($100 per hour).